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Cash on Delivery (COD) IVR solution

Cash on Delivery (COD) IVR solution

Many a time, a lot of companies who provide cash on delivery services (and many of them have up to and more than 50% sales via CoD) end up losing a lot of money in inventory management due to failed orders or return requests from fraud customers.

The major pain points of our customers in their CoD verification were:

1. Employing more people to call and confirm with customers that the order should be shipped or not.
2. Automating the process by either using one of the four processes, missed call verification, automated IVR call (outbound or inbound), or SMS (2 way interactive or 1 way to confirm as an OTP).

 

Our Cash on Delivery application is a simple app, which allows you to upload a list of numbers, to send automated SMS confirmations, or IVR confirmation calls, and get data back from the customers.

So if you don’t have a technology team or don’t want to use their time in building a CoD verification system over IVR, Calls, Missed call services and SMS then utilize our Cash on Delivery application which will help solve your problems with a small click.

This only mitigates the risk of COD returns and never ensures 0% returns.

It is helpful in:

– Filtering out the orders with junk/incorrect mobile numbers.
– Verifying other general information including address etc.

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